Terms & Conditions

RapidparcelJA
Effective Date: 20/01/2026

1. Acceptance of Terms

By using any service provided by RapidParcelJA, the customer agrees to be bound by these Terms and Conditions. By proceeding with our services, the customer confirms that they have read, understood, and accepted these Terms in full. Continued use of our services constitutes ongoing acceptance.

2. Scope of Services

RapidParcelJA provides courier and logistics services, including but not limited to:

• USA to Jamaica / China to Jamaica]

• Air freight / Sea freight

• Assisted online shopping and payment services

• Warehousing and package handling

• Pickup / drop-off / mobile delivery options

• Delivery via third-party courier services where applicable

RapidParcelJA reserves the right to modify, suspend, or discontinue any service at its discretion without prior notice.

3. Shipping Schedule

RapidParcelJA ships approximately 5 times per week. All shipping schedules are estimates only and are not guaranteed. Delays may occur due to customs processing, carrier schedules, inspections, weather conditions, or other factors beyond our control.

4. Service Areas

RapidParcelJA services is mobile Base delivery may be facilitated through third-party couriers at the customer’s expense.

5. Responsibility, Risk & Liability

All shipments are transported at the customer’s own risk.

RapidParcelJA assumes limited liability for loss, damage, delay, or errors related to shipments.

Responsibility, where applicable, begins when package reaches our warehouse and ends once the package is handed over to third-party carriers, customs authorities, or delivery partners.

RapidParcelJA is not responsible for:

• Vendor errors

• Incorrect information provided by customers

• Packages lost or misdelivered prior to reaching our warehouse

• Delays, losses, or damages caused by third parties

6. Packaging & Fragile Items

RapidParcelJA is not responsible for damage caused by improper or insufficient packaging by vendors, senders, or customers.

Fragile items including electronics, glass, liquids, cosmetics, or breakable goods are shipped at the owner’s risk, regardless of packaging method.

7. Prohibited & Restricted Items

Customers are responsible for ensuring all items shipped comply with local and international laws.

Prohibited items include, but are not limited to:

• Illegal drugs or controlled substances

• Firearms, ammunition, or weapons

• Explosives, flammable, or hazardous materials

• Counterfeit or replica goods

• Pornographic or obscene materials

• Perishable foods

• Live animals

• Cash, cheques, or negotiable instruments

Any prohibited item may be confiscated, disposed of, or surrendered to authorities without refund. RapidParcelJA assumes no liability for seizures, fines, or penalties.

8. Customs, Duties & Fees

Customers are responsible for all customs declarations, duties, taxes, and government fees.

RapidParcelJA assumes no liability for delays, inspections, seizures, or penalties imposed by customs authorities.

9. Assisted Online Shopping Services

For assisted online shopping services:

• Full payment must be deposited in advance

• Customers must confirm item details before purchase

• Payments is non-refundable once purchase is made

• RapidParcelJA is not responsible for vendor errors, delays, cancellations, incorrect items, or sizing issues

All refund or exchange matters remain between the customer and the vendor.

10. Payments

Accepted payment methods include:

• [Bank transfer]

• [Cash]

• [Online payment]

All payments must be settled in full before processing. Payments are [refundable / non-refundable] once service or shipment processing begins.

11. Claims & Complaints

All claims must be submitted in writing via email within 24 hours of notification or receipt.

Supporting documentation such as invoices and photographs may be required.

WhatsApp messages do not constitute official claims.

12. Storage & Uncollected Packages

Packages not collected within 14 days of notification may incur storage fees of $150 per day.

Packages uncollected after 30 days may be auctioned, donated, or disposed of to recover storage and administrative costs. Customers remain responsible for all outstanding charges.

13. Cancellations

Cancellations must be requested [48] hours prior to scheduled service where applicable. Cancellation fees may apply. RapidparcelJA reserves the right to cancel services at its discretion.

14. Amendments

RapidparcelJA reserves the right to update or amend these Terms and Conditions at any time. Changes take effect immediately upon posting.

15. Entire Agreement

These Terms and Conditions constitute the entire agreement between RapidparcelJA and the customer and supersede all prior agreements or understandings.